Which file is which?
Drop files in any order. SECND works out the marketplace and the report, and checks that the totals add up before saving anything.
orders_sep.csvMeesho orders
payments_sep.zipTotals match
What SECND does
What a second look finds.
SECND reads your orders and payment files row by row, and catches what a first look misses.
Never paid. Delivered 34 days ago, and the money never reached your bank.
1 of 5 found
- Never paid. Delivered 34 days ago, and the money never reached your bank.
- A ₹285 return fee. For this product and zone, Flipkart usually charges ₹119.
- Losing money. JOGGER-GRY-XL lost ₹1,920 this month, counting returns and fees.
- A fee with no return. ₹62 return fee on an order that was never returned.
- ₹46,500 kept. What is left of ₹1,42,900 once the goods are paid for.
Dashboard
What did I actually make this month?
Everything customers paid, split into where it went. The green part is yours.
Customers paid ₹2,14,300. You kept
₹46,500
Returns and RTOsFees and shippingTax held backCost of goodsYou kept
- Returns and RTOs
- −₹38,900
- Fees and shipping
- −₹31,450
- Tax held back
- −₹1,050
- Cost of goods
- −₹96,400
- You kept
- ₹46,500
Example month. Each marketplace is also shown on its own, with six months side by side.
- You upload
- Payment file and orders report
- You add once
- What each product costs you
- Works with
- Meesho, Flipkart, Amazon
Profit & Loss
Which products are losing you money?
Profit on every SKU after commission, shipping, returns, RTOs, tax and your own cost. The best at the top. The ones losing money at the bottom, in red.
- KURTA-BLU-M 142 kept+₹12,480
- SHORTS-BLK-2PK 118 kept+₹9,310
- TEE-WHT-L 64 kept+₹4,050
- JOGGER-GRY-XL 31 kept−₹1,920
Example products and figures.
- You upload
- Payment file and orders report
- You add once
- What each product costs you
- Works with
- Meesho, Flipkart, Amazon
Returns
What did that return really cost you?
The customer gets a refund. You often lose the fees you already paid, and pay for the trip back on top. SECND adds it up for every return.
SECNDExample return
Tee, white, L. It came back.
- Sale+₹499
- Refund to customer−₹499
- Forward fees, kept−₹114
- Fee on the return−₹50
This return cost you−₹164
Also shown: your return rate, and the products that come back most.
- You upload
- Payment file and orders report
- Shown in
- Profit & Loss, Insights
- Works with
- Meesho, Flipkart, Amazon
Reconciliation
Which orders were never paid?
Every order is matched to every payment made for it, and lands in one column. Still unpaid 21 days after delivery, it moves to Overdue.
Paid
412
Kurta, blue, M₹486.10 paidTee, white, L₹312.40 paidAwaiting
38
Shorts, pack of 2Delivered 9 days agoKurta, blue, MDelivered 4 days agoOverdue
23
Tee, white, LNot paid, 34 daysKurta, blue, MNot paid, 31 daysReturned
61
Shorts, pack of 2Came back from the customerTee, white, LCame back from the customerRTO
29
Jogger, grey, XLNever acceptedTee, white, LNever accepted
Example orders. Also tracked: in transit and cancelled. An order that looks paid twice is flagged.
- You upload
- Orders report and payment file
- Overdue after
- 21 days from delivery
- Works with
- Meesho, Flipkart, Amazon
Raise a ticket
Not paid after 25 days? Here is the file for your ticket.
One click gives you every order you kept that is still unpaid 25 days after delivery, as an Excel or CSV file. Attach it to your “payment not received” ticket, instead of copying orders out by hand.
The payout to expect is an estimate, from what that product usually pays.
payment_not_received_25d.xlsxExample
Order itemSKUDaysExpected ₹431211450390TEE-WHT-L34312.40431210982274KURTA-BLU-M31486.10431210417753SHORTS-BLK-2PK27401.75431209933108TEE-WHT-L25312.40
- You upload
- Orders report and payment file
- The file has
- Order and item ID, SKU, dates, days unpaid, expected payout
- Works with
- Meesho, Flipkart, Amazon
Shipping checks
Was that return fee higher than usual?
SECND learns what you usually pay to get each product back, zone by zone. When a fee is well above that, it is marked for you to check.
Return fee for SHORTS-BLK-2PK, same zone
Example: seven returns in one month
- Weight above usualCharged for a heavier parcel than this product usually is. Flipkart.
- Fee above usualWell above the usual return fee for this product and zone. Flipkart.
- Fee with no returnA return fee on an order that was not returned. Meesho and Flipkart.
A flag is a question to ask, not proof of a mistake. Download the list to raise a dispute.
- Weight and usual-fee checks
- Flipkart only: its report has the zone and weights
- Fee with no return
- Meesho and Flipkart
- Shown in
- Shipping Anomalies
Insights
What should I look at first?
One list of everything that needs you, with the most money first.
23 orders unpaid for over 21 daysOverdue payments. Download the ticket file.
₹8,420Weight above usual on 6 returnsWeight disputes, Flipkart
₹1,140JOGGER-GRY-XL lost moneySee the product
−₹1,9204 products have no costTheir profit isn’t counted until you add one
Add costsExample list. Also found: payments with no matching order, listings whose weight looks wrong, and fees charged without a return.
- You upload
- Payment file and orders report
- Shown in
- Insights
- Works with
- Meesho, Flipkart, Amazon
Your files
Checked when they come in. Yours to take out.
Are any days missing?
A timeline of the days your files cover. A missing week never passes for a bad week.
1 Jun12 to 18 Aug missing30 Sep
What if my cost changed?
Add costs one by one or from a sheet. A new cost starts on a date you choose; older months keep the old one.
- KURTA-BLU-Mfrom 1 Apr₹210
- KURTA-BLU-Mfrom 1 Aug₹235
Can I take my data out?
Download everything as CSV or Excel. Delete it whenever you want; the last backup copy is gone within 45 days. We never log in to your seller account.
Find out what you kept.
Two files from your seller panel, and a few minutes.
Check my payment file
Free to start. No card. No access to your seller account.